A Practical Guide to Call Center Technology. Andrew Waite, Andrew J. Waite. ISBN: 1578200946

A Practical Guide to Call Center Technology

Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording. A Practical Guide to Call Center Technology shows how to navigate the business, technical, and financial issues in building and managing a customer contact center. It shows how to get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales.
Авторы Andrew Waite , Andrew J. Waite
Издательство CMP
Язык английский
Год выпуска 2002
ISBN 1578200946
Переплёт Мягкая обложка
Количество страниц 497
Код товара 9781578200948
5732
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с 22 июня 2018
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