The Phone Book: Telephone Skills for Business Success Student Text. Judith E Fisher. ISBN: 0256187444

The Phone Book: Telephone Skills for Business Success Student Text

The Phone Book takes a hands-on, interactive approach to helping students refine and practice their telephone skills. All phone skills are covered in detail, including listening, question-ing, speaking, handling incoming and outgoing calls, customer orders, customer problems, and complaints. Examples of proper techniques are also included.
Автор Judith E Fisher
Язык английский
Год выпуска 2014 г.
ISBN 0256187444
Переплёт картон
Количество страниц 96 стр.
Размер 213x285 мм
Возрастная категория 6+
1617
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с 7 февраля 2018
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