Exit Voice and Loyalty: Responses to Decline

Exit Voice and Loyalty: Responses to Decline in Firms, Organizations, and States

An innovator in contemporary thought on economic and political development looks here at decline rather than growth. Albert O. Hirschman makes a basic distinction between alternative ways of reacting to deterioration in business firms and, in general, to dissatisfaction with organizations: one, “exit,” is for the member to quit the organization or for the customer to switch to the competing product, and the other, “voice,” is for members or customers to agitate and exert influence for change "from within".

Автор Albert O. Hirschman
Издательство Harvard University Press
Язык английский
Год 1970
ISBN 0674276604
Переплёт Мягкая обложка
Количество страниц 176
Код товара 9780674276604
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